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FAQ
  
 

What metals do you work in?

Platinum, 18 gold, 14K gold and sterling silver.

 
 

What gemstones do you carry?

Our inventory is considerable, from diamonds and rubies to the more exotics, such as tourmaline, tanzanite and boulder opal. In gemstones, we offer them all!

 
 

Do you create custom designs?

Yes, from wax models and lost wax casting to hand-fabrication, we do it all.

 
 

What is your delivery time?

In stock items are shipped same day. Custom designs, depending on complexity, take 1-4 weeks.

 
 

What are your store hours?

Monday-Saturday from 9 a.m. to 5:30 p.m. and open late on Thursdays until 7 p.m.

 
 

Do you carry certified diamonds?

Yes, primarily diamonds with GIA certifications.

 
 

What are your qualifications?

We have six members of our staff trained through the Gemological Institute of America, the leading gemological laboratory in the world. In design, we are technically and artistically proficient in all phases of jewelry design and creation.

 
 

What are your guarantees?

Of course, we guarantee our jewelry to be free of workmanship defects for the life of the piece. Unlike many stores who offer so called "lifetime guarantees" with multiple stipulations, we are here to service our jewelry and keep our customers happy.

 
 

What is your return policy?

In stock items are returnable for a full refund within 30 days. Items must be in original and unworn condition. Custom pieces are non-returnable.

 
 

What does the AS symbol mean?

The symbol in the gallery, means the piece is an Ames Silversmithing "One Of A Kind" item.

 
 
 
220 Main Street - Ames, Iowa 50010 - Telephone: 515-232-0080
 
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C O P Y R I G H T   2 0 0 9   A M E S   S I L V E R S M I T H I N G .    A L L   R I G H T S   R E S E R V E D .